Frequently asked questions

What is your hourly rate?

We have a flat fee of £20 per hour.

I have Microsoft Word, why do I need to use a graphic designer?

Your branding and marketing materials are often the first point of contact with potential customers. You don’t get a second chance to make a first impression, and therefore your communication materials need to convey the right image. A design agency will produce marketing materials that will help to impress upon potential customers the professionalism of your company and the service you offer. By producing your own marketing materials you run the risk of appearing amateurish, meaning the loss of potential customers.

What design services do you provide?

We design everything from logos to content managed websites. Please contact us to discuss your project and design requirements.

What are your payment terms?

For projects where the quote is under £500, we require an initial payment representing fifty percent of the total fee, before we can commence work on your project. The remainder of the balance is payable upon completion of the job. For projects where the quote is over £500, we require an initial payment of one-third of the total fee, before we can commence work on your project. As the project progresses we will require payment for the second one-third at the halfway point. The remaining one-third of the balance is payable upon completion of the job.

What types of payment do you accept?

We accept payment in the form of cash or electronic transfer.

Will I be able to update these files on my computer?

Unfortunately unless you use an Apple Mac computer with the relevant software, you will not be able to view the files or make alterations. The main software packages we use are Adobe Illustrator, Adobe Photoshop, Adobe InDesign and Dreamweaver.

Who owns the copyright for the designs you produce?

Copyright for all work carried out by Zander Creative transfers to the client as soon as the balance has been settled in full. We do, however, reserve the right to use any work for promotional purposes.

How will I receive the finished design?

Once we have received the final payment, we will supply all electronic files via Email. For print jobs, you will also receive high resolution PDFs, which can be taken to a printer of your choice.

I need something designing yesterday, is this possible?

Sometimes customers require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional charge on the flat hourly rate.

How does the design process work, from my initial enquiry, to completion of the job?

We start all projects by thoroughly discussing the details of the project with the client. From this discussion we establish the specific requirements, which we call The Brief. We believe that client input is a crucial factor to making the project a success. Once we have established the brief, we begin work on the project by researching ideas. These initial ideas are worked up on the latest Apple Mac computers into design visuals using the latest graphic/web design software. The design visuals are then forwarded onto the client for feedback. We listen carefully to client feedback, offering solutions and advice to any issues that may arise. If any alterations are required, these are made and the amended visual is resubmitted to the client. This process continues until we receive client approval.

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