Known Issues

[Update, Thu, 17 Oct 19 09:54:00 +0000] It seems the new sending IP(188.65.117.76) of the server has been blacklisted by Microsoft. The issue has been reported to our System Administrators and they are looking into the issue. Please excuse us about the inconvenience. [Fixing, Mon, 14 Oct 19 11:18:00 +0000] Unfortunately, our hatton.footholds.net shared cPanel server's IP address 185.24.97.76 is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

[Fixing, Wed, 09 Oct 19 13:41:00 +0000] Unfortunately, our hubble.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

[Fixing, Wed, 09 Oct 19 13:33:00 +0000] Unfortunately, our voyager.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers could be receiving bounce-back messages when sending emails. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

[Investigating, Tue, 08 Oct 19 14:08:00 +0000] We received reports that someone has been actively impersonating TSOhost in phishing attempts targeting our customers. We are reviewing all complaints for validity and will take appropriate action. Please, do not provide any credentials or click on any links which seems suspicious.

[Fixing, Tue, 01 Oct 19 17:43:00 +0000] Over the course of the next 2-3 weeks we will be performing multiple upgrades on the Cloud Dashboard - control.gridhost.co.uk. We don't expect customers to be affected but there is a posibility of unusual slowness in the control panel or it can sometimes time-out if we are mid-upgrade. This entire work should not affect customer websites but if you notice anything unusual, please contact support.

[Monitoring, Wed, 16 Oct 19 08:29:00 +0000] The issue should be resolved. Please let us know if you are still experiencing issues. [Fixing, Tue, 01 Oct 19 10:58:00 +0000] Our Cloud Webmail IP 95.142.156.251 (outmx-259.london.gridhost.co.uk) is currently blacklisted by Microsoft and we're working with them towards the resolution of this issue. Please excuse us for the inconvenient situation.

[Fixing, Sat, 19 Oct 19 14:11:00 +0000] Our Cloud engineers are currently investigating with priority a high load on sites starting with letter "O" on the Cloud. You may observe delay or slowness in your site's performance. Please accept our sincerest apologies, if this is causing inconvenience.

[Fixing, Thu, 17 Oct 19 17:41:00 +0000] Unfortunately the issue appeared again. It is affecting all clients who are using dedicated mail relays on the cloud mail system. Our cloud specialists are currently working on a permanent solution. Thank you for the understanding and we apologize for the inconveniences caused! [Resolved, Thu, 17 Oct 19 08:17:00 +0000] The problem with Cloud outgoing emails should be sorted now. Please contact our support channels, if you experience any similar issues. [Fixing, Thu, 17 Oct 19 07:35:00 +0000] We are currently working with high priority on an ongoing issue with outgoing emails from Webmail and some email clients on our Cloud platform. Possible errors: "SMTP Error (452): Failed to set sender (4.3.1 Insufficient system storage) " Please accept our sincerest apologies, if this has caused you inconvenience.

[Investigating, Thu, 17 Oct 19 11:01:00 +0000] Unfortunately, the issue has re-occurred and we're currently investigating it. [Resolved, Thu, 17 Oct 19 07:15:00 +0000] The issue has been resolved. All WebFusion customers should be able to use their mail service properly. Please do not hesitate to contact us if you're still noticing any issues. [Fixing, Wed, 16 Oct 19 11:02:00 +0000] Unfortunately, we're currently experiencing an internal issue with our Webfusion mail service and the Webmail platform at https://webmail.webfusion.co.uk/login/ . Some of the customers might be getting error messages related to incorrect authentication. Our team is working on this with high priority. Please excuse us for the inconvenience.

[Update, Wed, 16 Oct 19 08:31:00 +0000] Owing to most recent migrations of some of our shared servers ending with .servers.prgn.misp.co.uk, we are experiencing complex issues which have impaired the Webmail service. Changing the current nameservers your domains are using to ns1.tsohost.co.uk, ns2.tsohost.co.uk and ns3.tsohost.co.uk will rectify the situation by 26/10/2019. We greatly apologise for the caused inconvenience and would highly appreciate your patience and understanding. [Update, Thu, 10 Oct 19 15:48:00 +0000] We are currently still working on resolving the issue as soon as possible. We understand that this is causing huge inconvenience for our customers and we are treating it with high priority. Thank you for your understanding and please accept our apologies for the caused inconveniences. [Fixing, Mon, 07 Oct 19 10:40:00 +0000] We are currently experiencing issues with Webmail on some of our shared cPanel servers. The error message is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption." Our system administrators are currently working on fixing it with high priority. Please accept our apologies for the inconvenience this has caused.

[Fixing, Mon, 30 Sep 19 11:42:00 +0000] We are aware that some emails to hotmail/outlook might be failing due to the server being blacklisted on the MS database. Our System Administrators are currently investigating this matter. Please excuse us about the inconvenience.

[Fixing, Thu, 19 Sep 19 10:15:00 +0000] We're currently experiencing a blacklist issue with some of our Daily mail IPs. Our team is working with Microsoft in order to resolve this as quickly as possible. Some of the Daily customers could be receiving bounce-back messages related to blacklists when trying to send emails. Please excuse us for the inconvenience.

[Fixing, Wed, 05 Jun 19 07:07:00 +0000] We are currently experiencing an issue where the cloud forwarding IP 31.170.120.82 is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

[Fixing, Mon, 11 Mar 19 11:47:00 +0000] Our teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding. [Investigating, Fri, 20 Jul 18 06:46:00 +0000] We are currently experiencing an issue with direct debit failed payments for some of our clients. We are working on resolving the issue as soon as possible. Please accept our sincerest apologies over the inconvenience caused.